Domino's Delivers on Digital Innovation

December 7, 2020

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About the Guest

Dennis Maloney

SVP & Chief Innovation Officer of Domino’s Pizza

Dennis Maloney is the SVP and Chief Innovation Officer of Domino’s Pizza, the largest pizza company in the world by global retail sales with revenues exceeding $3.6 billion annually. In this role, Dennis is responsible for overseeing Domino's digital experience and loyalty teams, as well as the operations and in-store innovation teams. Prior to becoming Chief Innovation Officer, Dennis was the company’s Chief Digital Officer and he has been instrumental in growing Domino's digital sales to more than 65% of total U.S. sales. Before joining Domino’s, Dennis was the Director of Global E-Commerce for the Coca-Cola Company.

Episode Overview

509: Domino’s Pizza SVP & Chief Innovation Officer Dennis Maloney

Domino’s remarkable transformation over the past decade focused on product, technology, and customer experience.
The advantages the company gained by insourcing talent that was once outsourced
Why Domino’s considers itself an e-commerce company that sells pizza rather than a pizza company that sells online.
The steps Domino’s has taken to create a memorable customer experience both in-store and online
How recent innovations positioned Domino’s to quickly become a consumer safety leader during the pandemic
Why the company is filling in potholes in every state in the US
How Domino’s is preparing for autonomous delivery
The consumer preference changes that are here to stay post-pandemic

Among a variety of other topics.

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“"We started it out as a pizza company that sells online, and we have become an e-commerce company that sells pizza.""