SYKES EVP & CIO Dave Pearson

October 15, 2020

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About the Guest

Dave Pearson

EVP & CIO of SYKES

Dave Pearson is the executive vice president and chief information officer of SYKES, a leading provider of multichannel demand generation and customer engagement services. In his role, Dave is responsible for all the infrastructure, networks, applications, and information security for the company on a global basis. Dave has been with the company in variety of roles for more than two decades.

Episode Overview

494: SYKES Executive Vice President and Chief Information Officer Dave Pearson discusses

An overview of SYKES, including its portfolio of capabilities, and the company’s partner network, and SYKES Digital.
Dave’s purview as CIO
The OneTeam platform the company developed to support its work-at-home agents
Why the company has had a virtual structure for many of its employees since before the pandemic and the learnings from that.
Dave’s take on the cloud and artificial intelligence

Among a variety of other topics.

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“"Zoom is very powerful to be able to create those connections, but it does not replace the need for that social interaction, that face to face. We surveyed our employees and many of them want to retain some level of work at home post-COVID, very few of them want 100 percent work at home, they want a little bit of a mix.""