CTO Dan Blanchard of IHG on Using Digital Channels to Build a Resilient Business Model

May 16, 2022

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About the Guest

Dan Blanchard

SVP & Chief Technology Officer of InterContinental Hotels Group

Dan Blanchard is the SVP & Chief Technology Officer of InterContinental Hotels Group or IHG. He has held that role for a bit more than two years and his responsibilities include traditional IT, delivering what he calls tech-enabled possibilities, as well as organizational change. He began his tenure just before the pandemic hit in 2020. Prior to IHG, Dan served as Vice President of IT Infrastructure and Reliability at Delta as well as various Vice President roles at Marriott International.

Episode Overview

663: In this interview, Dan covers the topic of leveraging digital channels to build a resilient business model. Dan begins with an overview of IHG, the company’s differentiating factors in the hospitality space, and his purview as CTO. He recalls the nimble strategy the company adopted during the early stages of the pandemic and how he focused on new digital channels as well as transitioning towards next-generation capabilities through an art-of-the-possible mindset. Finally, Dan gives his perspective on emerging trends in technology that could impact the hospitality industry and the keys he attributes to his successful career.

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