Yum! Brands CDO & CTO Clay Johnson

August 17, 2020

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About the Guest

Clay Johnson

CDO & CTO of Yum! Brands

Clay Johnson is the Chief Digital and Technology Officer of Yum! Brands, a quick serve restaurant conglomerate that earns roughly $5.5 billion in annual revenue. The company’s brands include KFC, Pizza Hut, Taco Bell, among others. In this role, Clay oversees the Company’s global technology strategy, partners with the brands to create best-in-class digital journeys, and leads cross-brand efforts to accelerate the Company’s digital commerce strategy. His team also fosters the use of data, analytics, and emerging technologies to enhance the customer and employee experience. Clay is also the chair of the Global Technology Leadership Team, and oversees Yum! Brands’ global technology risk management and IT shared services teams. Prior to joining Yum! Brands, Clay was EVP and Enterprise CIO for Walmart.

Episode Overview

477: Yum! Brands Chief Digital and Technology Officer Clay Johnson discusses:

An overview of Yum! Brands ecosystem
Clay’s four key priorities around redefining the customer, team member, and employee experience
How COVID has accelerated the company’s digital journey
How the company delivers an excellent customer experience
How the company has implemented customer feedback to deliver contactless payments
The innovation lab at Yum! Brands
Clay’s view on the future of the mobile workforce post-pandemic
Clay’s take on the evolution of the CIO role
How switching from a project to a product mindset can accelerate product development and delivery
How agile thinking applies to operations

Among a variety of other topics.

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“"A lot of people ask, "How do you define a product or how do you break it down?" The best way to do it is you look at the customer journey. You look at the customer journey, how they shop, how they come in and say, they want to order a pizza.""