Creating a World-Class Digital Customer Experience with Alaska Airlines and Ingram Micro

Charu Jain is the SVP of merchandising and innovation at Alaska Airlines, a $6 billion organization headquartered in the Seattle, Washington area. She started her career with United Airlines and has served in leadership roles at IBM prior to joining Alaska. Sanjib Sahoo is the EVP and Chief Digital Officer of Ingram Micro, a $50 billion organization who's a global leader in technology and supply chain services, helping organizations drive their commerce operations. Prior to joining Ingram Micro, Sanjib was a technology executive at E-trade and XPO logistics.