How Digital Technologies are Changing HSBC, Comerica and the Financial Industry

June 21, 2021

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About the Guest

Catherine Zhou & Megan Crespi

Global Head of Ventures for Digital Innovation and Partnerships at HSBC, Chief Operations and Technology Officer for Comerica Bank

Catherine is the Global Head of Ventures for Digital Innovation and Partnerships at HSBC, a financial services giant with revenues exceeding $56 billion annually. In this role, she drives group-level efforts to uncover new profit pools and alternative business models, while leading changes from the outside in. Prior to HSBC, Catherine was the executive vice president and head of the consumer bank for East West Bank. Megan is the Chief Operations and Technology Officer for Comerica Bank, a more than 150-year-old bank with revenues exceeding $3 billion annually. Before joining Comerica, Megan spent 10 years with Ally, most recently as the company's Chief Technology Officer.

Episode Overview

569: In this interview, Catherine Zhou, Global Head of Ventures for Digital Innovation and Partnerships at HSBC, and Megan Crespi, Chief Operations and Technology Officer for Comerica Bank, discuss how barriers to digital adoption are dissolving out of necessity, how Comerica has transformed to enhance the customer experience, and how Comerica is using the pandemic as an opportunity to break down barriers and reach new demographics as work becomes more remote. We also discuss three areas HSBC looks at regarding innovation and profit pools: big tech, the Eastern hemisphere, and FinTech, why it’s every person’s job to innovate at HSBC, not just the innovation team’s job, and a variety of other topics.

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