Professional Services Archives - Page 5 of 6

Among others, Peter discusses the following topics:

The importance of building a strong IT core
The need for IT to partner with the customer facing parts of the organization
The need for IT to build up an R&D mentality
The advantages of better leveraging a company’s ecosystem of partners
The need for IT to ensure it speaks the language of the business
The need for IT to recognize that there is only one customer – the end customer

About the book

While function, innovation, and design remain key elements to the development and management of IT infrastructure and operations, CIOs must now think beyond their primary purview and recognize the value their strategies and initiatives will create for the organization. With Implementing World Class IT Strategy, the roadmap to strategic IT excellence awaits.

Praise for Implementing World Class IT Strategy

“The CIO role has evolved into one of a true business leader. CIOs must be focused on the company’s business strategy and find ways to deliver value, not just by cutting cost, but by driving the top-line. Implementing World Class IT Strategy provides insights into how today’s CIOs must operate and behave through the experiences of those who are doing it.”

—BRUCE HOFFMEISTER, Global Chief Information Officer, Marriott International

“Technology is transforming business and industries and those that capitalize will grow and those that do not will be left behind. Implementing World Class IT Strategy captures the many dimensions required for the contemporary CIO to be successful.”

—TIMOTHY J. THERIAULT, Senior Vice President, Chief Information, Innovation and Improvement Officer, Walgreens

“In Implementing World Class IT Strategy, Peter highlights the difficulty in being both operationally focused and strategically focused. As a CIO you absolutely need to keep things running smoothly, but you also need to make sure your organization is prepared to take advantage of changes—changes in your industry, changes in your customer needs, and changes in technology to deliver your products and services. Peter’s insights around striking the right balance are invaluable.”

—BILL KRIVOSHIK, Senior Vice President and Chief Information Officer, Time Warner

“All IT strategy boils down to answering one simple question: ‘What do we need to be able to do tomorrow that we can’t do today?’ If we can answer that question in clear, concrete business terms, then we can build the right IT strategy. In his discussions with many IT thought-leaders, Peter High has set out to help answer that and many other questions along the way.”

—STUART MCGUIGAN, Chief Information Officer, Johnson & Johnson

“Peter takes the industry’s best thinkers and shares their patterns of success using IT to transform business.”

—KIMBERLY S. STEVENSON, Corporate Vice President and Chief Information Officer, Intel Corporation

“Peter High provides practical advice on how to embark on the journey from tactical CIO to strategic CIO, highlighting proven methods that he and many leading CIOs have used to become strategic advisors to their colleagues, ultimately driving tremendous value to their companies and customers.”

—GREG CARMICHAEL, President, Chief Operating Officer, and Former Chief Information Officer, Fifth Third Bancorp

“Peter does an exceptional job of cutting through the myriad aspects of our changing technology landscape, distilling the salient lessons for senior IT and business executives, and providing a superb framework for strategic decision making.”

—JIM WHITEHURST, President and Chief Executive Officer, Red Hat

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Among other topics, Yves discusses the following issues with Metis Strategy:

His beginnings in design, his influencers, and how he places design at the intersection of commerce and culture
Apple’s role in the evolution of the concept of distinct design identities
How Fuseproject engages clients like Jawbone and Herman Miller in order to craft contextualized designs
Fuseproject’s notable collaborative approach to design, and the role of universities in fostering this collaboration
Yves’ perspective on how to make a design successful across cultures
His inspirations and current work, including the upcoming launch of SmartLab from one of his many startups, August
Eye on trends: The growing importance of industrial design for businesses, and institutes of higher education enabling more people to learn about industrial design through targeted programs

Yves Behar’s Biography

Yves is a design entrepreneur and the founder of fuseproject, the San Francisco and New York based design and branding firm he established in 1999. He is also Chief Creative Officer at Jawbone, where for the last 11 years his products, brand, and communications work has helped the company become a leader in wearable and audio consumer electronics. Yves is also the Creative Co-Founder of OUYA, an open sourced gaming platform, and is Co-founder of start-up August, a next generation home entry system.

His other collaborations with renowned partners such as Herman Miller, GE, Puma, PayPal, SodaStream, Samsung, Prada, and many others have received international acclaim. Yves’ works are included in the permanent collections of museums worldwide, and he is a frequent speaker on design, sustainability, and business topics

Yves has a bachelor of science degree in Industrial Design from the Art Center College of Design in Pasadena, California.

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Among other topics, Michael discusses the following issues with Metis Strategy:

The steps he took to prepare for the Global CIO job at Hogan Lovells
The most important processes or technologies implemented within the first “100 days” on the job
Movement towards the role of “global” CIO, and the implications this position will have for firms in the future
Defining the parameters of success from an IT standpoint in a global organization
Eye on the trends: The growing importance of IT services in the legal field – enabling remote working capabilities for lawyers and protecting client data

Michael Lucas’s Biography

Mike is the Global Chief Information Officer for Hogan Lovells, a top 10 global law firm that has 43 offices across the United States, Europe, Asia, South America and the Middle East.

Mike joined the firm in 2001 and is currently responsible for technology strategy worldwide.

Prior to his time at Hogan Lovells, Mike spent time in IT leadership positions at companies such as Winstar Communications, Morgan Lewis & Bockius, LLP, and CH2M Hill. Overall, he has over 17 years of IT Leadership and Sr. Management experience.

Mike received a Bachelor of Science Degree in Business Management from Oregon State University, and a Master’s Degree in Information Systems from George Washington University.

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Among other topics, Tracey discusses the following with Metis Strategy:

The role and evolution of the role of CIOs and COOs and the evolution of Tracey’s career path
The ways in which the position of CIO lends itself nicely to the responsibilities of a COO
The value of a CIO’s breadth of perspective and understanding as a member of the C-suite
Tracey’s belief in the importance of culture more than strategy as a key to being a successful leader
The role of social media both internally and externally in a company
Eye on the trends: The growth of smartphones and tablets and their impact on augmented reality’s presence and power in marketing

Tracey Rothenberger’s Biography

Tracey is the Executive Vice President and Chief Operating Officer of Ricoh Americas Corporation and is responsible for the Services Consulting, Information Technology, Supply Chain, Customer Administration and Process Improvement teams. He has also been appointed as a Corporate Senior Advisor of Ricoh Company Ltd. Tracey has been a key figure leading the major aspects of Ricoh Americas’ transformation to a services led company. Prior to his current role, Tracey was CIO and Chief Process Officer of Ricoh Americas.

Prior to his time at Ricoh, Tracey was Senior Vice President and CIO for IKON Office Solutions before it merged with Ricoh. Tracey has also held senior leadership positions at Ecolab and at U.S. Trust, a wholly owned subsidiary of Bank of America.

Tracey has also held senior leadership positions at Ecolab, a Fortune 500 company and U.S. Trust, a wholly owned subsidiary of Bank of America.

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Among other topics, Brian discusses the following issues with Metis Strategy:

Brian’s top IT initiatives over the next year to improve the organization’s agility
The importance of strong communication to drive cultural change
Breaking down the conceptual and artificial lines between IT and “the business”
How Crawford IT is leading innovation programs across the organization
The importance of post-project analysis and measuring the ROI of all initiatives
Eye on Trends: empowering mobility in all aspects of business, going paperless, yielding insights from analytics, enhancing processes through social media analytics, preparing for globalization, the evolution of culture change and embracing new ways of working, as well as the marriage of mapping out organizational business processes to drive innovation

Brian Flynn’s Biography

Brian is the Executive Vice President and Global Chief Information Officer of Crawford & Company. With over $1 billion in revenues, Crawford is the world’s largest claims and third party administration solutions provider to insurance companies and self-insured entities. Brian is a member of the executive strategic planning team, and is responsible for technology and innovation strategy for the company.

Prior to his time at Crawford & Company, Brian spent time as the Global Senior Vice President of Technology at BCD Travel, the world’s third largest travel management company. He also spent time in the IT department at BellSouth and was a consultant at Ernst & Young.

Among Brian’s accolades are a Premier 100 award from ComputerWorld in 2008, and his team and he have been ranked in the Information Week500 list from 2009 – 2012.

Brian has a bachelor of science in business administration with concentrations in information technology, finance, and economics from Appalachian State University.

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Among other topics, Bill discusses the following issues with Metis Strategy:

Bill’s first steps in taking on the enterprise CIO role at Time Warner, including gathering information from vendors and consultants, familiarizing himself with the industry, and meeting with senior business people to better understand business issues
The rationale for having an enterprise CIO role, and how the role helps the organization drive efficiencies through standardization across business units
How Bill employs a peer mentor group as opposed to a vendor management group, and this approach boosts efficiency through utilizing expertise across the businesses
The value of Time Warner’s brand in attracting and retaining top talent
Eye on Trends: Cloud and SaaS, and how it enables organizations to shift from a fixed to variable cost structure, as well as the consumerization of IT and mobility, and how it enables access to information on any device

Bill Krivoshik’s Biography

Bill is the Senior Vice President and Chief Information Officer of Time Warner. In that role, he leads the execution of Time Warner’s enterprise-wide information technology strategy. He also oversees the Corporate Information Technology Group and is responsible for a shared services initiative that provides IT support to all Time Warner businesses in order to improve the efficiency of the company’s investments in information technology.

Prior to joining Time Warner, Bill served as the first ever enterprise CIO for Marsh & McLennan Companies, a world leading provider of advice and solutions in risk, strategy and human capital. His responsibilities included developing and implementing a firm-wide technology strategy, as well as leading the effort to reduce the technology run rate through shared services.

Previously, Bill was CTO for Thomson Financial, a leading provider of financial information. He also spent time as CTO for Citigroup’s Global Investment Management SBU , and as CIO of several GE Capital companies.

Bill started his career by spending eleven years as a consultant with Andersen Consulting in the Advanced Systems Group.

Bill graduated from Princeton University with a Bachelor of Science degree in computer science and electrical engineering and received his Master of Science in computer engineering from Stanford University.

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Among other topics, Ben discusses the following issues with Metis Strategy:

The advantages of having both the Chief Information Officer and Chief Innovation Officer roles, and how these roles fit together given how technology can help drive innovation
How Marsh & McLennan’s various Operating Companies have increased focus in doing more things commonly, and how this starts with an objective review of what should be standardized and what should be differentiated at the Operating Company level
How Ben’s team acts as the glue for the largely independent Operating Companies, and facilitates interactions between them
How the structure of the innovation function varies based on the type of business, the dynamics of the industry, and the velocity of change
Ben’s background as a business executive and the advantages of taking on the CIO role given this background
Eye on Trends: Mobility and the ubiquity of low-cost devices, and how this will influence massive increases in flexibility, productivity, efficiency, and innovation

Ben Allen’s Biography

Ben is the Chief Information Officer and the Chief Innovation Officer of Marsh & McLennan Companies, a global professional services firm providing advice and solutions in risk, strategy and human capital.

Prior to his current role, Ben was President and Chief Executive Officer of Kroll, Inc., an operating unit of Marsh & McLennan Companies, until it was sold by Marsh & McLennan Companies in August 2010 to Altegrity, Inc. Prior to his appointment as CEO of Kroll, Inc., Ben was COO of Kroll, and prior to that President of Kroll Ontrack, Kroll’s legal technologies and data recovery subsidiary. Additionally, Ben headed Kroll’s Technology Services Group. Prior to Kroll’s acquisition of Ontrack, he served as president and CEO of ONTRACK Data International, Inc.

Preceding his appointment as president and CEO, Mr. Allen served in several other international roles for the company, including Chief Operating Officer and General Manager of theU.K.andFranceoffices.

Ben has a BA degree in Finance from Washington State University.

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Among other topics, Susan discusses the following issues with Metis Strategy:

Susan’s perspectives concerning the potential of the role of the CIO, how it is under transition, and how the future looks really bright
How technology is too important to leave solely to IT, as it is an enterprise asset and should be treated as such, and how every organization has the IT capability they deserve, and business leaders should actively consider what their aspirations are for IT
Susan’s book 8 Things We Hate About IT: How to Move Beyond the Frustrations to Form a New Partnership with IT, and how it acts as a tool for CIOs to provide to business leaders, and provides an outside in perspective concerning IT, and presents opportunities to improve partnerships
How IT leaders need to communicate in business terms, and appropriately express what drives the costs of IT, as well as how IT adds value
Eye on Trends: How technology will be embedded in services and products, and that major trends such as mobility, cloud, web services, collaboration, analytics, etc. all really lock in together.

Susan Cramm’s Biography

Susan Cramm is an executive coach and president of Valuedance®, an executive coaching and leadership development firm. Over the past 14 years, Susan has coached executives from a number of Fortune 500 companies, including Toyota, Sony, and Whole Foods Markets. She is a frequent speaker, a blogger for the Harvard Business Review, and author of the Harvard Business Press book, 8 Things We Hate about I.T.: How to Move Beyond the Frustrations to form a New Partnership with I.T.

Susan is the former CFO and executive vice president at Chevy’s Mexican Restaurants, where she led the finance, business strategy, restaurant development, franchising, legal, and information technology functions. Prior to Chevy’s, Susan worked with the Taco Bell Corporation and held the positions of CIO and vice president of the Information Technology Group and Senior Director of Financial and Strategic Planning.

Susan received her master’s degree in management from Northwestern University, specializing in finance, marketing and quantitative methods and her BA from the University California, San Diego, summa cum laude, specializing in management and computer science.

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Among other topics, Curt discusses the following issues with Metis Strategy:

Curt’s role as CIO of The First Church of Christ, Scientist, and how the IT team builds an environment that enables flexibility in the rapidly changing publishing world and leverages technology to make the mechanics of publishing simpler, so that more time may be spent on editing and generating content
The unique perspective and differences deriving from being a church, and how this affects governance and spend
The importance of having IT personnel interact with the business, so that IT may understand what the business attempts to accomplish and vice versa
The value obtained from leveraging cloud computing, and how it enables IT to shift from focusing a majority of time on maintenance to spending time interacting with the business and helping them fulfill their objectives
The importance of finding the right vendors so that a meaningful, long-term partnership that is mutually beneficial (not just in terms of costs), can be developed
Eye on the trends: The exciting progress and potential of cloud computing and how the First Church of Christ, Scientist has already reaped tremendous benefit from cloud computing

Curt Edge’s Biography

Curt Edge was named CIO of The First Church of Christ, Scientist, the Christian Science Publishing Society, and the Christian Science Monitor in May of 2005. Before being named CIO, Curt had served as the CTO since 1998. Prior to his work at the Church, Curt spent ten years in Supercomputing , beginning at the Advanced Scientific & Engineering Computational Center for the Navy in Newport, Rhode Island, and ending at the North Carolina Supercomputing Center. Curt has been the Co-Principal investigator on several National Science Foundation (NSF) grants, including the Carolina’s Summer Institute for Computational Science. Curt has also served on the Board of Directors for the Shodor Education Foundation located in Durham, North Carolina, which focuses on computational science education.

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Among other topics, Charlie discusses the following issues with Metis Strategy:

- His book, Blind Spot IT, and his framework for IT-lead business transformation:
- Why? [Why change? Why do anything]: This pillar is focused on creating durability, getting buy-in, mobilizing change, and the call for investment. It helps with prioritization, allows you take risks, and helps sustain the change initiative
- What? [What to change? What will we do?]: This pillar is focused on determining what to change or leave the same. The CIO determines the future state business model and then makes IT agile enough to adapt to it
- How? [How to change? How will we do it?] This pillar is focused on articulating how to make a transformation, following the steps of: defining roadmaps, taking on common development practices, and focusing on strong PPM
- Who? [Who will lead and manage the change?] This pillar is focused on identifying who to engage. People matter most and the CIO must address organization, leadership, culture, and performance
- Change management with IT and the broader scope of a business
- The imperative of the CIO to proactive drive the conversation about IT’s potential to add value to the organization, and the opportunity for those CIOs that have advocated unsuccessfully in the past to revisit the issue in light of the unstable economy
- Eye on the trends: The ability to create a “fabric of integration” that allows IT departments to react to an event and integrate in motion and in memory, without the contingency of ripping out and replacing legacy systems. Specific applications of this approach are to : CRM, ERP, virtualization, and cloud computing

This is the second part of a two part series with Charlie Feld. Part one of the series was broadcast on September 26th, in which Charlie covered his career path as a CIO Hall of Famer and explored the evolution of the CIO role.

Purchase Charlie’s book, Blind Spot: A Leader’s Guide To IT-Enabled Business Transformation from

Charlie Feld’s Biography

As the founder and CEO of The Feld Group, Charlie built a team of IT executives that enabled dramatic results in Fortune 500 companies through the transformation of their own IT organizations. The Feld Group was acquired by EDS in 2004, which was subsequently purchased by HP in 2008. In September of that year, Charlie retired as a senior executive vice president and member of EDS’ Executive Committee. The Feld Group was re-launched in 2009 as a Leadership Development firm. Prior to founding the Feld Group, Charlie headed IT for Frito-Lay.

Across his 45 years in the IT field, Charlie has won numerous accolades, including being named to CIO magazine’s prestigious CIOHall of Fame in 1997, the Smithsonian Award for Technology Excellence, and the Carnegie Mellon Award for Innovative Technology.

Charlie has a bachelor’s degree in economics from the City University of New York, Hunter College.

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