Among other topics, Mike discusses the following issues with Metis Strategy:
Mike Keller’s Biography
Mike Keller is Executive Vice President and Chief Information Officer at Nationwide, a $43 billion insurance and financial services company. He is responsible for the prioritization and delivery of Nationwide’s strategic business transformation program, technology strategy, and IT capabilities.
Prior to joining Nationwide in 2001, Mike was Chief Technology Officer for Corporate Infrastructure at Bank One and held leadership roles at IBM in a number of areas including global services and industry solutions.
Mike is on the Board of Directors for Columbus 2020, a public-private partnership designed to position Central Ohio as one of the nation’s leaders in economic development. He is Chairman of the Board for the Columbus Collaboratory, whose initiatives focus on delivering business value through advanced analytics and cyber security solutions. Mike also serves on the IBM Board of Advisors and McKinsey’s Global Insurance COO Roundtable.
Mike earned a bachelor’s degree in mathematics from the University of Michigan.
I recently caught up with Mike in his office in Columbus, OH. Our conversation covered World Class IT Principle One, People, as Mike discussed how he recruits, develops, and transitions talent in an evolving organization; Principle Four, IT &-Business Partnerships, as Mike discussed his team’s role in Nationwide’s ongoing transformation; and Principle Five, External Partnerships, as Mike described Nationwide’s relationship with its three global service providers. We also covered Mike’s long tenure as CIO of Nationwide and a variety of other topics.
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Among other topics, Tom discusses the following issues with Metis Strategy:
Tom Miller’s Biography
Tom is the Chief Information Officer for Anthem, an $85 billion health benefits company, where he is responsible for all enterprise-wide information technology initiatives with the focus on delivering high quality, secure, compliant and cost effective technologies that enhance Anthem’s business capabilities. Tom is leading the technology innovation efforts around Anthem’s push for consumer centricity.
Prior to joining Anthem, Tom served as the senior vice president and chief information officer of Coca-Cola Refreshments, a company formed by the merger of various North American businesses including Coca-Cola Enterprises, Coca-Cola Foodservice, Minute-Maid, Glaceau (Vitamin Water) and Odwalla. His primary focus, leading a team of 1,000 IT professionals, was the integration of all businesses into a single IT platform to drive operating efficiency and provide improved customer service.
Tom has more than thirty years of information technology, management, global initiatives and operations experience.
Tom has bachelor’s degrees from Northwood University in Computer Information Management and Business Management. He earned an Executive MBA from Emory University.
Among other topics, Steve discusses the following issues with Metis Strategy:
Steve Betts’s Biography
Steve is the Senior Vice President and CIO of Health Care Service Corporation, an independent licensee of the Blue Cross Blue Shield Association and the largest customer-owned health insurance company in the United States. Prior to joining Health Care Service Corporation, Steve served as the Global Chief Information Officer of Aon Corporation. An organization he joined in 2003. Steve serves as a board member of ACORD Corporation, the British American Business Council of Chicago, and Lumity (a non-profit IT resource center). Steve has also previously been awarded a CIO 100 Award from CIO magazine while at Aon Corporation. Steve graduated from the University of Manchester in the United Kingdom with a Bachelor of Science Degree in Mathematics and Management Science.
Among other topics, Suren discusses the following issues with Metis Strategy:
Suren Gupta’s Biography
Suren is the Executive Vice President of Technology and Operations for Allstate Insurance Company, the United States’ third largest personal lines insurer. Suren is considered an innovative force in enhancing delivery capabilities that support a 24/7 global operation, a topic we cover in some depth in this interview. Among other responsibilities, Suren leads a global organization that delivers innovative and transformational technological solutions for Allstate’s customers, agency owners and employees.
Prior to his tenure at Allstate, Suren served as Group Chief Information Officer and Executive for Wells Fargo, the American multinational banking and financial services holding company, where he was responsible for the re-engineering of the real estate lending division’s service delivery. Under his leadership, new delivery capabilities enabled the field sales force to serve customers more effectively with just-in-time information.
Prior to joining Wells Fargo, Gupta also served as a founding member of the corporate executive team of Airclic Inc., a start-up wireless Internet venture and was senior vice president, informational technology and operations for GMAC Residential, a division of General Motors.
Suren is a graduate of the Advanced Management Program at Harvard Business School and received a master’s degree in computer engineering from West Virginia University, as well as an MBA from George Mason University. In addition to these accomplishments, he serves on the Chicago Public Library Foundation Board as well as the board of the American chapter for Pratham, a nongovernmental organization that provides pre-school education to children in India’s slums.
Bill is the Senior Vice President and Chief Information Officer of Time Warner. In that role, he leads the execution of Time Warner’s enterprise-wide information technology strategy. He also oversees the Corporate Information Technology Group and is responsible for a shared services initiative that provides IT support to all Time Warner businesses in order to improve the efficiency of the company’s investments in information technology.
Prior to joining Time Warner, Bill served as the first ever enterprise CIO for Marsh & McLennan Companies, a world leading provider of advice and solutions in risk, strategy and human capital. His responsibilities included developing and implementing a firm-wide technology strategy, as well as leading the effort to reduce the technology run rate through shared services.
Previously, Bill was CTO for Thomson Financial, a leading provider of financial information. He also spent time as CTO for Citigroup’s Global Investment Management SBU , and as CIO of several GE Capital companies.
Bill started his career by spending eleven years as a consultant with Andersen Consulting in the Advanced Systems Group.
Bill graduated from Princeton University with a Bachelor of Science degree in computer science and electrical engineering and received his Master of Science in computer engineering from Stanford University.
Ben is the Chief Information Officer and the Chief Innovation Officer of Marsh & McLennan Companies, a global professional services firm providing advice and solutions in risk, strategy and human capital.
Prior to his current role, Ben was President and Chief Executive Officer of Kroll, Inc., an operating unit of Marsh & McLennan Companies, until it was sold by Marsh & McLennan Companies in August 2010 to Altegrity, Inc. Prior to his appointment as CEO of Kroll, Inc., Ben was COO of Kroll, and prior to that President of Kroll Ontrack, Kroll’s legal technologies and data recovery subsidiary. Additionally, Ben headed Kroll’s Technology Services Group. Prior to Kroll’s acquisition of Ontrack, he served as president and CEO of ONTRACK Data International, Inc.
Preceding his appointment as president and CEO, Mr. Allen served in several other international roles for the company, including Chief Operating Officer and General Manager of theU.K.andFranceoffices.
Ben has a BA degree in Finance from Washington State University.
Jim is the Executive Vice President and Global Chief Information Officer for Chubb & Son. Jim provides vision and leadership to maximize the usage of information technology to create and maintain leadership for Chubb worldwide. He has more than 29 years of experience in the delivery and management of information technology mostly in the property and casualty insurance industry. Prior to his time at Chubb, Jim spent time at Home Insurance Company and at Utica National Insurance Group.
Jim serves on the boards of the Society of Information Management (SIM)-International, the SIM New Jersey Chapter Foundation, and the Association for Cooperative Operations Research and Development (ACORD).
Jim has a B.A. in computer science from Utica College and a Masters of Management Information Systems from Kennedy-Western University.
June is an executive coach with Treeline Consulting who has been the Global CIO of The Chubb Corporation, Aon Corporation, and Lincoln National Corporation.
June currently serves on the Advisory Board of Diversified Information Technologies, Inc. and is active in the Society for Information Management. She has earned several awards throughout her career for innovative business use of technology and leadership in information technology. In 2008, June was named to CIO Magazine’s CIO Hall of Fame.
June has a BA degree in Mathematics with a Business minor from Caldwell College for Women.
Among other topics, Piyush discusses the following issues with Metis Strategy:
Piyush is currently senior vice-president and chief information officer of Great American Insurance Company and vice-president of its parent company, American Financial Group. He is responsible for creating the vision and direction of Great American’s IT strategy in partnership with leaders within Great American’s business operations who, together, consider current and emerging business trends and the potential of the constantly evolving technology that is becoming an integrated part of the business environment.
Prior to his time at Great American, Piyush was CIO of RLI Insurance. Prior to that, Piyush spent time as a consultant at Price Waterhouse in Jamaica, as a banker at ANZ Banking Group in India, and he started his career in IT as a consultant with Citicorp Overseas Software Limited (COSL) also in India.
Singh holds a master’s degree in computer applications from University of Delhi as well as an M.B.A. from Bradley University. He has also attained the Chartered Property and Casualty Underwriter (CPCU) designation and attended the Advanced Executive Education program conducted by AICPCU at the Wharton Business School.
Among other topics, Jay discusses the following issues with Metis Strategy:
Jay is the Senior Vice President and Chief Information Officer of Blue Cross Blue Shield of Minnesota. He is responsible for the company’s overall technology strategy, systems operations, applications development and controls, and technology risk management for all product, production, and business information systems.
Jay has more than 25 years of experience building and leading high-performing software development groups and information technology organizations. Prior to joining Blue Cross, Jay served as executive vice president of product development and chief technology officer of Wolters Kluwer Financial Services, working on compliance and analytic solutions for banking, mortgage, insurance, and securities markets.
Jay also served as vice president of software development for the Thomson Corporation, where he oversaw the development of award-winning and market-leading training and knowledge management solutions for the legal marketplace.
Jay has a Bachelor of Science degree in computer and information sciences from the University of Maryland, a Masters of Science in information systems from George Mason University, and a Masters of Science in management and technology from the University of Minnesota.
