607: In this interview from a recent Metis Strategy Digital Symposium, Tim Dickson, Chief Information Officer for Generac, and Mike Giresi, Chief Digital Officer for Molex, focus on the ways in which technology leaders are engaging both employees and customers as part of their digital transformations. Tim discusses how he and his team at Generac think about the customer experience from a B2B perspective. Similarly, Mike discusses how he brings his background in B2C customer sensibility to the B2B work at Molex and how he achieves that through elevating the employee experience. Tim also talks about the ways in which the hiring of new talent and development of existing talent will change at Generac. Mike and Tim then both give their perspectives on how they bring people onboard and create buy-in with these new ways of working.
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This episode is sponsored by Transmit Security.
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587: In this interview, Bhavani Amirthalingam, Chief Digital Information Officer of Ameren, focuses on the digital customer experience. Bhavani describes how she sees the evolution of customer needs and the importance of providing frictionless digital experiences. She shares how Ameren has navigated the expansion of digital channels and the growing number of digital transactions that the company has seen. Bhavani also provides some insight into how she looks at balancing taking on risk and risk management that goes into innovation, the way Ameren has organized a centralized group integrating both IT and OT, and trends in technology she looks forward to.
565: In this interview, Rhonda discusses the four key focus areas for IT at Stanley Black & Decker once the pandemic struck and how COVID has given Stanley Black & Decker the permission to change and accelerate. Shankar discusses the stakeholder prioritization framework Verizon adopted during the pandemic in which it puts its employees first, customers second, society third, and its shareholders fourth, some of the innovative ideas Verizon has adopted during the pandemic, how Verizon has accelerated its digital transformation during the pandemic, among a variety of other topics.
550: Melanie Kalmar, the CIO & CDO of Dow, and Shamim Mohammad, the chief information & technology officer of CarMax both have experience modernizing large organizations. In this interview, Melanie discusses Dow’s adoption of agile and DevOps practices, offers insight into how she has reoriented IT around service delivery, and gives her take on how to innovate at scale. Meanwhile, Shamim discusses CarMax’s shift from a project orientation to a product orientation and why the traditional way of delivering IT projects does not work anymore. We also discuss how transforming to a nimbler organization has helped CarMax during the pandemic, among a variety of other topics.
534: National Grid Group Chief Information & Digital Officer Andi Karaboutis discusses
Among a variety of other topics.
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524: Schneider Electric’s chief governance officer and secretary general Herve Coureil discusses several of the themes from Peter High’s upcoming book, Getting to Nimble, including People, Technology, Strategy, and Ecosystems. Herve begins by sharing how Schneider Electric’s business culture continues to evolve as they adopt aspects of culture from the businesses they acquire. He also discusses his process for making bets on new technologies to gain a first-mover advantage, the importance of agile portfolio management, the partnerships Schneider has forged to foster innovation, among other topics.
523: Stanley Black & Decker CIO Rhonda Gass discusses
520: AltaGas SVP & CDO Paul Selway discusses
507: Honeywell Chief Digital Technology Officer Sheila Jordan discusses
505: Duke Energy CIO Bonnie Titone discusses
