FedEx has long had a digital presence, but as it has grown, the need to add physical stores to accommodate customers has grown with it. Needless to say, this is a costly proposition. Enter FedEx Chief Information Officer Rob Carter and his team, who help design a partnership with third party retailers to be able to receive packages. Though this idea is not completely new, the technology to enable it is. The idea is called FedEx OnSite, and it has expanded FedEx’s reach by 9,000 stores, and enabled the company to receive over ten million packages as a result. On the strength of this idea, Rob Carter has won the 2019 Forbes CIO Innovation Award.
