Greg Carmichael, President and Chief Operating Officer of Fifth Third Bank

In this interview, Greg Carmichael, President and COO of Fifth Third Bank, a $6 billion financial services company, and discusses World Class IT principle one, People,and principle four, IT and Business Partnerships, with Metis Strategy. Some of the topics discussed include:

• His career progression from CIO to COO and President
• Transferable skills between manufacturing and financial services
• Increasing value of technology leadership at a financial services company
• The benefits of being a CIO before being a broader business leader
• Eye on the Trends: the opportunities presented by mobile and self-service technology, the benefits that arise from a ubiquitous, positive customer experience across these platforms, and the cost-savings due to the digitization of infrastructure